Blizzard dug another hole for Overwatch 2 with the integration of new ways to authenticate the player accounts, which resulted in some of them being unable to play the game they paid for.
Unlike Overwatch 2 , the original game was paid for. So when veteran players had to watch the original shut down and then found out they are unable to play the "sequel", it raised some eyebrows.
Going free-to-play had some strings attached such as the increased risk of cheaters and smurf accounts so Blizzard changed some inner workings of the game in order to curb these issues.
One of the measures was SMS authentication, which is a good thing in theory but it has backfired for numerous players.
So far, anyone who is using pre-paid services and the players using phone services from Cricket Wireless, Metro, StraightTalk and more are unable to play Overwatch 2 at all.
The reasoning behind the inability to authenticate with pre-paid services is sound - a cheater or smurf would be able to grab a burner phone, authenticate an account and be done with it.
However, it appears the issue with normal players being unable to get into OW2 is too broad as pre-paid services are more common than subscriptions in some countries , meaning no one will be able to authenticate their accounts.
Considering this game is a substitute for the original Overwatch, which people paid to play, Blizzard might run into some legal issues but since we live in an age where we don't own the game, they might be able to get out of this situation without a scratch.
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