Blizzard finally started talking about the failure of Warcraft 3: Reforged but what the company attempted to mask as an apology seems to have backfired as they tip-toed around taking responsibility for a dreadful experience.
Warcraft 3 Reforged became the worst user-rated game on Metacritic for a reason - it was released in an unfinished state and ruined the experience even for the owners of the classic Warcraft 3 as the update forced itself in all the dysfunctional non-glory.
Blizzard maintained radio silence for a while but then they posted a statement on the official forums. As you lay thine eyes upon it for the first time, it may look like a block of text but reading the first paragraph gives a good indication that it's one big non-apology.
The sentence where Blizzard was "sorry to those of you who didn't have the experience you wanted" is an obvious attempt to not directly say the game is unplayable and a terrible experience for anyone who bothered trying it out. What's worse, the second part of the sentence could be interpreted as fans' expectations being too big.
While non-apologies were not the only ingredients of the new disaster-to-be, the announcements for the planned fixes are not exactly something to be proud of either. The team stated they will be working on fixing the visuals that get messed up when selecting Classic mode, portrait and audio problems, leaderboards and more. Essentially, it's all the things that shouldn't have required a fix in the first place.
One paragraph near the end mentioned the cutscenes that were teased during BlizzCon 2018 but then didn't appear in the final release. Once again, Blizzard didn't own up to the mistakes and didn't admit to false advertising, instead opting to use the excuse of wanting "to preserve the true spirit of Warcraft 3 and allow players to relive these unforgettable moments as they were".
It may be a wild hunch but we are guessing this statement will only serve as fuel for the flames of the fans' ire.