After a lengthy and much-hyped wait, Warcraft 3: Reforged launched on 28 January 2020 in a community-deflating state, which was further exacerbated by Blizzard's ticket-based refund policy. Now, however, Blizzard extended an olive branch.
There's absolutely no way you haven't heard the community's outcry over Warcraft 3: Reforged and how it all played out. Having hit 0.70 user score on Metacritic , let's just say that the promises Blizzard made and the footage they showed significantly differed from what was delivered in the final product.
Blizzard normally uses a ticket system for refunds, where they consider your playing time and date of purchase before giving you your money back, but now they opted to allow for a no-questions-asked method.
"Blizzard stands by the quality of our products and our services. Normally we set limits for refund availability on a game, based on time since purchase and whether it has been used. However we want to give players the option of a refund if they feel that Warcraft III: Reforged does not provide the experience they wanted. So, we've decided to allow refunds upon request for the time being. You may request a refund here on our Support Site", they wrote.
To be fair to Blizzard, we don't think their perceived unresponsiveness to refunds was a matter of malice, but rather due to what had to be an insane amount of refunds that crashed against the company's customer service. After all, many users reported getting instant refunds and being quite satisfied with the timely response
Ever since the game launched, we've seen some really ridiculous things, and parts of the community even started blaming the so-called WC3-purists for being at fault for Blizzard backpedalling on the changes they promised.
You can find Warcraft 3: Reforged's refund policy post here .