AtGames have found themselves amidst a controversy tied to borderline scamming of customers when they sent a reviewer a superior arcade version of Bandai Namco Flashback Blast, while selling the one with NES ROMs to customers in stores.
AtGames apparently built two types of Bandai Namco Flashback Blast, which is eight classic arcade games packed into a gamepad that can connect directly to your TV. Initially, it was advertised as a device with arcade game versions, as the package features screenshots from the arcade versions of those games.
Even the device AtGames sent to John Hancock for review contained arcade games and the Youtuber praised the product due to it having a low price tag, while offering a beautiful and portable bundle of nostalgia. The problem arose when people who unfortunately bought Bandai Namco Flashback Blast started reporting they were not getting the same product.
They were getting NES ROM versions of the same games, which as you may have guessed by now, are inferior in graphics, audio, frame rates and input response times. Essentially, AtGames advertised one product and sold a different one in the same package, with no way of customers knowing they were getting inferior versions of the device.
The official response AtGames gave Hancock is that all the store versions are the ones with NES ROMs and are not at all what was advertised. AtGames' justification is that the arcade version had a "hardware issue" and that they had a backup plan to launch the device with NES ROMs instead. Without informing anyone that is.
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This particular Blast's package did have a small warning that the pictures may not resemble the product, which conveniently prevented any legal action from being taken against the company.
Still, after this debacle, AtGames may find themselves on the receiving end of disgruntled customers, but should the company close down eventually, their former employees could try finding jobs at Ubisoft. They would fit right in.