Ever since its launch not even a month ago, Lost Ark has had a problem with bot accounts generating gold for players, and clogging up the game and servers. To solve this, the developers have a new tactic in mind.
As an MMO, especially one whose nature involves so much grinding while being free to play, bot accounts are a naturally appearing problem. Amazon have had it, though, as the issue is only getting bigger and bigger, to the point that it's undoing everything they've to take care of the server queue times.
To combat this, the Amazon team has been hard at work on crafting effective tools and methods to identify and remove bots from the game. As the result of this work, Amazon have permanently removed over a million illegitimate accounts from the game that have been determined to be running bots, as of yesterday.
One important thing to note, however, is that in this massive ban wave, it is possible that a small number of players may be erroneously identified as bots.
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Amazon have taken every step possible to prevent that from being the case, but it is possible that edge cases could occur. For any impacted players who were earnestly playing Lost Ark, and not modifying their gameplay in any way, you should appeal a ban by submitting a ticket to the Lost Ark support site.
As we all know that those abusing these kinds of systems always find new ways of doing so, developers promise to keep up with the community feedback and keep an eye out for any new developments regarding such abuse, to take appropriate steps.
