Guild Wars 2 players came to witness a terrible surprise on 11 May 2020 as they discovered that the progress from the previous three days had been wiped, along with any microtransaction purchases.
Update: Servers are now
down for maintenance
. The original article is as follows.
ArenaNet's reset in Guild Wars 2 while transitioning from 10 to 11 May 2020 did not go well for some reason. While the activities reset properly, most account data from three days prior has also been wiped.
This means that all the gold, levelling experience, mastery experience, ranks and any other progress achieved over the weekend has been nullified. For some players, this means that hard-earned gold or experience that came as a result of Silverwastes, Tarir or another kind of grind has been for nothing.
While having one's progress across three days wiped is devastating on its own, it is not all of the bad news regarding the rollback. All Gem Store purchases have also been nullified across the same time period. By purchases, we mean the virtual items are now gone along with the Gems, the premium currency, that was used to get them.
In other words - the real-life money spent for Gems is gone and players have nothing to show for it. Considering the ramifications such a mistake could have, it is safe to assume that ArenaNet will find a way to fix the problems caused by the rollback or at least compensate the players in some way. That said, we have reached out to the studio and are waiting for a reply as of the time of writing.
We will update the article once and if it arrives, but considering it was 3:50 AM in Seattle at the time of publishing, it may still be a good few hours until the reply and probably a bit longer until the devs deal with the rollback.
Until then, the crying train in Divinity's Reach, pictured above, will likely continue.