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In an open letter to players, the team behind Dune: Awakening has apologized for a major error that turned parts of the PvE Deep Desert into PvP zones earlier this week. The unintended change, which went live on July 7, caused players to lose bases, vehicles, and equipment unexpectedly.
According to Funcom, this layout change was meant to coincide with the next Coriolis cycle, not impact the ongoing one. The mistake was described as a breakdown in internal processes and communication.
Reimbursements on the way
To make amends, Funcom is working to reimburse lost vehicles, items, and materials. Impacted players can expect to find compensation in the in-game “Claim Rewards” tab by the end of this week. The studio emphasized its commitment to improving internal workflows to prevent similar incidents in the future.
Cracking down on cheaters and exploits
Beyond addressing this slip-up, the developers outlined their ongoing battle against cheating and exploitation in their survival MMO. They reiterated a zero-tolerance policy for any behavior that ruins the experience for others and shared that hundreds of accounts have already been banned, with more ban waves planned.
Several high-profile exploits have been fixed so far, including:
- Account and permission spoofing
- Item duplication through building dismantles and vehicles
- Rapid-fire rocket exploits from ornithopters
- Vehicle ownership takeovers
- Instant-kill attack hacks
- Durability repair exploits
The team has also dedicated a specialized group to focus solely on combating cheats, improving client-server security, and auditing inventory systems to prevent future duplications.
Item loss support and future improvements
Acknowledging ongoing frustrations with item and vehicle losses, Funcom admitted that at launch they lacked the tools to properly track and reimburse all bug-related losses. Improvements are underway, and they’re working through a backlog of support tickets - including cases previously closed without resolution.
Players who lose vehicles due to bugs are encouraged to submit tickets with detailed information to help the team verify and resolve claims.
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