Bethesda have started responding to players who applied for Fallout 76 canvas bag replacements. One player shared their response in which the publisher states that it will take from four up to six months for manufacturing and delivery.
Those who purchased the Fallout 76 Power Armor edition were pretty unhappy after the advertised high-quality canvas bags turned out to be a cheap nylon stand-in. Customers started calling out Bethesda for false advertising and things got even worse when players found out that quality bags actually exist, but were instead delivered to YouTube influencers for free.
Dozens of refund requests and Reddit posts later, Bethesda announced that everyone who wants a replacement for their cheap bag can indeed have it and the only thing required is a request it via their website before 31 January 2019.
Bethesda are now notifying players that manufacturing and shipping of replacement canvas bags will take from four to six months.
"Your request has been validated and you're approved to receive your new canvas bag once it has been manufactured. Please allow 4-6 months for manufacturing and delivery," is currently the standard customer support response.
The message looks pretty generic and it probably is an automated message that every player receives after request confirmation. This approach also suggests that Bethesda didn't have any intention of manufacturing canvas bags until players went ballistic. If they did, at least some Power Armor edition owners would get their promised substitute merch sooner than in half a year.
Bethesda also took the chance to humbly submit that everyone who is eligible for a new bag will receive 500 complementary ATOMs, which are Fallout 76's in-game currency. This equates to $5 in real-world money so yeah, not such a worthy apology for the whole bag mess.
All in all, it's another bad day at the office for Bethesda. Players are already frustrated with the game's microtransactions, which can cost up to $20 and given that Fallout 76 is already available for $26 with some retailers we can only offer a shoulder to cry on to affected customers. No weight on our conscience here, since AltChar will never stop reminding you that pre-orders are generally a shat in the dark.
It also says a lot about Bethesda's plans for Fallout 76. Even though the developer released a couple of big but faulty updates since the initial release, it still looks like they're not focusing on the most important stuff at the moment.