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Shenmue 3's backers denied refunds after the switch to Epic Store

Published: 10:08, 11 June 2019
Ys Net
Game's protagonist standing in a fighting position.
Shenmue 3

Deep Silver are at it again, with yet another Steam-Epic Games Store switcheroo. Shenmue 3's Kickstarter campaign planned for Steam and PlayStation 4, but the switch made many demand refunds, only to be told refunds are not an option.

Developer Ys Net wrote on Kickstarter that Unreal Engine 4 and Epic's support have been invaluable.

"But most importantly, in looking for the most enjoyable experience on PC, it was decided together with Deep Silver after much discussion that the Epic Games Store would be the best distribution platform option [for Shenmue 3]", they said. 

Some players who expected to receive Steam keys for Shenmue 3, and who were told that even the physical copies come with Epic Store codes inside, went on to demand refunds. 

Unfortunately, Deep Silver would have none of it, and backers were notified there will be no refunds. At the moment, their options seem to be either to keep Shenmue 3 on Epic Store, or wait six months longer.

When it comes to timing - Shenmue 3's switch to Epic's timed exclusivity is not as bad as the Metro Exodus case, where Deep Silver made the switch literally a few weeks before going to Epic Store , and  after all the preorders have been milked dry.

However, Shenmue 3 is a Kickstarter backed game that didn't even mention Epic, yet fans are now almost forced onto the platform. 

Epic aren't doing themselves favours here either, albeit most of their guilt is just by association. Namely, publishers like Deep Silver keep scamming their customers and running to Epic, to the point where many learn to associate Epic with bad.

Of course, it didn't help that Shenmue 3 was delayed a bunch of times, and one cannot but feel for customers who shelled out for Kickstarter, then patiently waited through all the delays, only to be told they've got 6 more months to go.

Ys Net Shenmue 3
Shenmue 3

Ys Net posted a FAQ on Steam in the meantime, which has some very, ahem, colourful comments, and the same goes for Shenmue 3's Kickstarter page .

Shenmue 3 - an action adventure game by Deep Silver

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