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Epic cover Shenmue 3 refunds, promise quicker response next time

Published: 12:35, 03 July 2019
Ys Net
Game's protagonist standing in a fighting position.
Shenmue 3

It's been some time since the whole Shenmue 3 blew up in Epic's face and although their CEO Tim Sweeney offered to cover the Steam keys, Steam was a no-go and he covered the refunds instead, insisting they'll be quicker to react next time.

Sweeney said that his company will cover the refund costs so that they do not impact Ys Net's development funding.

"When future games go Epic-exclusive after offering crowdfunding rewards on other PC stores, we'll either coordinate with colleagues at the other stores to ensure key availability in advance, or guarantee refunds at announcement time", he tweeted.

We can't say we're overly ecstatic over this announcement, and we're probably not alone in this, because it suggests that this will continue to happen in the future.

Of course, it's a free market and Epic have a right to strike deals with whomever they choose, but Deep Silver are already a repeat offender when it comes to last-minute switcheroos.

This is the second time they kept a game on Steam until pre-orders have been milked dry, and then switched to Epic, which is turning into a concerning pattern.

We won't argue the fallacy of guilt by association, but there's no doubt Sweeney and Co are turning into enablers here, and that's not winning them any friends. We find it hard to believe that the industry-changing 88/12 revenue split was made so Deep Silver can hustle their fans.

That being said, we doubt anything Epic could do would endear the company to the vocal following that keeps bombarding Sweeney's Twitter.

In fact, covering Shenmue 3's refunds doesn't seem to have improved their image one bit, which is pretty peculiar considering that Epic seem to care more about the game than its publisher. 

AltChar Logos of the Epic Games Store and Steam Epic Games Store v. Steam

His detractors don't seem to care much about his decision to honour an agreement they signed with a completely different company, nor are they giving him any credit, but we guess that studying principles of accountability can only come after they've covered the principles of a free market. They stole the game? Really?

You can find Sweeney's tweet here .

Shenmue 3 - an action adventure game by Deep Silver

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