According to Bioware's Community Manager Jesse Anderson, hostile replies and upset players on Reddit are the reason for the lack of communication with the Anthem community. However, Bioware still plan to support Anthem for years to come.
Bioware's Anthem was one of the most anticipated games ever since the first reveal at E3 2017. Many players were hoping that Bioware hits the spot with this one and starts making great games again, but, it's safe to say that Anthem is, at the moment, one of the most disappointing games of 2019.
Posts on Reddit, in which players are criticising Anthem's lack of content, loot system and Bioware's waning communication with Anthem community are appearing regularly, but the latest one from Redditor harishcs was so detailed that Bioware officially responded to his concerns.
In his post, harishcs criticised Bioware for not speaking about the issues that recently occurred with the loot system, offering very little information in the patch notes and not talking to the community as often as before among other things.
Bioware's Community Manager Jesse Anderson officially responded to the thread with his own lengthy comment. Anderson said that Reddit used to be a much friendlier place for the devs, but now the same devs are likely to be met with hostile replies and players who are upset with them.
Anderson asked for respectful and constructive feedback, otherwise, the devs will stop posting and commenting in the subreddit.
He also promised to make the patch notes more detailed and that Bioware would never "hide a nerf or change in the patch notes on purpose", even if it’s something that players probably wouldn't like.
As for the lack of content, Anderson said that he can't talk about that particular issue as he doesn't have control over it or the exact info on how the team are addressing it.
According to Jesse, Bioware know that they have a lot of work to do to fix parts of the game, and the team is fully committed to making improvements and releasing new content.
Anderson concluded by saying that the team is listening and a lot of changes based on players' feedback have already been made including loot drops from bosses or the ability to launch anywhere in Fort Tarsis.
You can check the lengthy Reddit post for a closer look at Anderson's answer.