Fallout 76 has disappointed slightly more people than the Justice League movie did, who then proceeded to look for refund options. Initially, Bethesda allowed this, then backtracked, which prompted a law firm to investigate the company.
One might argue that Fallout 76 is the straw that broke the camel's back after more than a decade of broken Fallout and The Elder Scrolls games. Still, considering that Bethesda sidelined the modders in Fallout 76, who usually fix their mess, the game looks more like an industrial wrecking ball rather than a straw.
Sadly for the disappointed players, this refund policy didn't last long. Another player tried to get a refund, with Bethesda initially responding positively to their mail, stating that the refund would start processing the refund as soon as possible. It all in the next mail though, with Bethesda explaining digital purchases cannot be refunded.
This case, among others, could potentially be a link in the chain of Fallout 76's failures that opened up an opportunity for Migliaccio & Rathod LLP, a law firm, to pursue an investigation that could point to Bethesda's deceptive trade practices.
The company seems to be focusing on Fallout 76 being an unplayable experience that Bethesda won't issue refunds for at the moment, since the law firm also left a phone number where potential players who found themselves in this predicament can call them.
While this could be a publicity stunt for Migliaccio & Rathod LLP, it could also benefit players who were unlucky enough to pay for Fallout 76. The response to the law firm's was extremely positive apparently, as their site crashed soon after, possibly due to the amount of traffic generated.