In spite of the fact that free upgrade from PlayStation 4 to PlayStation 5 has been proudly touted by Ubisoft on Watch Dogs: Legion and Assassin's Creed: Valhalla packaging, players are yet to see it in action.
Now, if you thought that PS5's issue with locking backwards compatible games to 60 FPS was the worst problem, then think again.
It turns out that players who bought Watch Dogs: Legion and Assassin's Creed: Valhalla hoping for the promised free upgrade from PS4 to PS5 have been left out in the cold ever since the console launched.
On the plus side, if there's one to be had in such a scenario, Ubisoft finally responded via Twitter, although it was an announcement rather than a solution.
"We are aware players in the UK are experiencing issues upgrading physical versions of some Ubisoft games from PS4 to PS5. We're working to resolve this, and can confirm anyone experiencing this issue will still be eligible for their free upgrade. Stay tuned for more information", they tweeted.
That said, it's perfectly understandable to see customers fuming in the comments, even if fuming is quite likely an understatement here. We're talking about almost two weeks of ignoring something that was meant to be a selling point for Watch Dogs: Legion and Assassin's Creed: Valhalla.
In fact, if you visit Ubisoft's forums, you'll find a post dated November 19, 2020, the same day PS5 launched in most regions, complaining about this exact problem.
The said post has quite a few responses of customers stuck in the same predicament, and it's quite perplexing how Ubisoft didn't think it appropriate to react sooner.
While it's clear that Watch Dogs: Legion and Assassin's Creed: Valhalla owners will get their upgrades eventually, they've practically wasted two weeks waiting on Ubisoft to make good on their promises.
Thanks, Gamespot .