Charlie Cleveland, director and designer at Unknown Worlds Entertainment, called out G2A on their promise to pay out 10 times the funds they had to give out as a result of chargebacks issued by credit card holders due to fraudulent keys.
Unknown Worlds Entertainment (UWE) are the developers behind Subnautica and Natural Selection 2, the latter of which was hit by fraudulent key purchases and had to issue a total of 1.341 chargebacks to the actual credit card holders.
To be fair to G2A, Cleveland didn't publicly submit proof that the illegal keys were actually purchased on that specific key reseller website so the dispute is likely to go on for a while until one side budges.
Furthermore, G2A stated that they would pay out 10 times the amount only if the results of a third-party audit confirmed the keys were obtained on their website.
There is currently no known evidence to support Cleveland's claim that the keys came from G2A and given how the latter's promises always include caveats such as the audits, we wouldn't suggest holding your breath for that payout.
Speaking of caveats, the website also promised to implement a tool that would allow indie developers to block their games being sold on G2A but required 100 different studios to sign the petition. Only so far but let's face it, chances of getting that many studios to sign it were low, to begin with.
At the risk of playing the devil's advocate, turning into a lynch mob is not helping anyone. Where those 1.341 keys came from is not public knowledge and there is no proof they all originated on G2A.
The evidence in this particular case is anecdotal at the moment but it will be interesting to see G2A's reaction if Cleveland manages to prove the fraudulent keys indeed came from their website.
On the other hand, Mike Rose's point about pirating games instead of purchasing at key resellers still stands. No matter where those fraudulent keys were sold, UWE would have been better off if people pirated Natural Selection 2 - they wouldn't need to waste $30.000 on chargebacks that way.