By now it's pretty clear that the departure of Yuke's from the WWE 2K franchise has taken a lot more than 2K Games hoped for, and definitely more than Visual Concepts could've handled on their own, which is why Sony's refunding the game.
Yuke's is a Japanese game developer who's been making wrestling games for three decades and WWE 2K games for two, but their relationship with 2K Sports allegedly went sour in the meantime. 2K brought on Visual Concepts, who have been assisting Yuke's since 2014, but that obviously didn't go too well.
PlayStation 4 owners who didn't like what they got are now eligible for refunds as Sony are clearly aware of just how huge the quality gap between WWE 2K20 and its predecessor is. Heck, even the word 'quality' doesn't belong in the same sentence as 2K's shambolic release.
Having had a few talks with hard-core WWE 2K fans, the majority of whom rate 2K19 as one of the best wrestling games ever, calling them outraged doesn't paint the whole picture. All of them agree in unison on one thing - 2K would've been better off with a patch for 2K19 and skipping an entire release than pushing out something like this out the door.
We're talking about a full-priced AAA release that sells at $59.99, and the resulting game has been so shockingly underwhelming that Metacritic rates the PS4 release at 1.4 out of 10. WWE 2k20's PC version didn't fare much better either, quite the contrary - it currently sits at 0.9.
Now, game development is a more complex task than most players can imagine and we understand that Yuke's three decades of experience was bound to be missed. That said, one has to wonder about 2K's quality control, because every single WWE 2K fan wants to know - did you guys even play this before launch?