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Australian retailer lied to prevent Fallout 76 refunds

Published: 16:23, 01 June 2020
Picture showing charachter from Fallout 76 fixing his PC
Fallout 76

It's been a while since the launch of Fallout 76 but not many forgot the state it launched in, which caused an Australian retailer to lie about the possibility of refunds.

Now, credit where credit's due - Fallout 76 has progressed by leaps and bounds from its launch version, which to put it in the mildest of terms left a lot to be desired. 

Spurred on by Bethesda's promises and the franchise's reputation, many players were left horribly disappointed with the end product and, unsurprisingly, quite a few chose to refund the game. 

It now came out that Australian players who bought the game through video game retailer EB Games were told that they're not entitled to refunds, most likely due to the number of people who requested to do so. 

"Consumers had complained to the ACCC that EB Games representatives had advised them they were not entitled to a refund after they experienced a range of faults with the Fallout 76 game, including problems with servers and bugs in the game", says the statement on the website of the Australian Competition & Consumer Commission (ACCC). 

Australian consumer laws, on the other hand, clearly state that customers are entitled to replacements or refunds of products whose faults amount to major failures.

"Retailers must ensure that they train their staff so they do not misrepresent to consumers their consumer guarantee rights under the Australian Consumer Law, including the right to obtain a refund in certain circumstances", said the ACCC Commissioner Sarah Court. 

Fallout 76 - Fasnacht Parade Fallout 76 - Fasnacht Parade

If you're one of them and still are interested in getting a refund, you can do so by emailing the EB Games Customer Service Centre. 

You can find the ACCC's announcement here . Thanks, Gamasutra .  

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