Game News

G2A respond to accusations and promise 10x reimbursement if true

Published: 14:55, 08 July 2019
No More Robots
A cyclist from Descenders on a dirt track

G2A have found themselves under attack recently, with independent developers going as far as stating they'd prefer their games pirated than sold on G2A, and the company now offered to hire independent auditors to investigate these claims.

We've been contacted by G2A and their statement and offer to developers can be found below, but we will be condensing the remainder of the statement.

G2A insist that their model is no different from Amazon or eBay, and marketplaces have a natural tendency to offer as low prices as possible.

They mentioned G2A Direct as something that makes their marketplace the best place for copyright holders. "Nobody else gives developers a percentage cut of all sales on their games sold by someone else", they wrote. 

G2A are adamant that there are quick and painless ways to report any suspect keys, as they take great care to remove illegally obtain keys, block sellers and provide the data to proper authorities.

The key selling site has found itself under public criticism for not caring where the keys come from, but they pointed out this is not their job.

"The role of our platform is to make sure that buyers and sellers have a safe and convenient way of exchanging goods for money. If you go and sell a bike on eBay, they don't check if you actually have that bike in your home", they wrote.

G2A stressed that they've readily taken up working with Microsoft, after thousands of their keys leaked, and ended up finding the culprits, although only 20 keys apparently ended up on their website.

They wrote that they're not immune to criticism, pointing out "the infamous G2A Shield, [as their] biggest screw up", but that G2A is not at fault this time. Therefore, they think are unfounded and unfair.

G2A Promotional image for G2A website G2A

Below is G2A's call to developers:

"Let's lay all cards on the table.

We will pay developers 10 times the money they lost on chargebacks after their illegally obtained keys were sold on G2A. The idea is simple: developers just need to prove such a thing actually happened on their stores.

To assure honesty and transparency, we will ask a reputable and independent auditing company to make an unbiased examination of both sides – the developer's store and G2A Marketplace. The cost of the first three audits is on us, every next one will be split 50/50.

The auditing company will check if any game keys sold on G2A were obtained using stolen credit cards on a developer's store compliant with card scheme rules from Visa and Master Card/payment provider rules. If so, G2A guarantees it'll pay all the money the developer lost on chargebacks… multiplied by 10.

We want this process to be transparent, so we will publicly report every step of the procedure. Meaning, you will get information such as who came forward, and what the verdict was, all of which will be published for everyone to see.

If you're a developer willing to cooperate, contact the G2A Direct team."

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