Even though Bioware's initial response to Kotaku's analysis of everything that went wrong with Anthem's development was a bit defensive, their internal memo tells another story - one of a studio that is well aware that things must change.
The memo is signed by Bioware's general manager Casey Hudson and was intended for company eyes only, although it didn't take long for it to find its way online.
If you've been following the story, you know that Bioware's first response to criticism of their operation was quite defensive. This struck many as odd, but Hudson's memo clarified why they acted as they did.
"What we found out-of-bounds was the naming of specific developers as targets for public criticism. It’s unfair and extremely traumatizing to single out people in this way, and we can't accept that treatment towards any of our staff. That’s why we did not participate in the article and made a statement to that effect", he wrote.
Many users interpreted Bioware's response as mere denial of Anthem's and studio's issues, but Hudson showed he's well aware of the situation they've found themselves in.
"I’m not going to tell you I've done a good job at [creating a place where you're happy and successful], and on a day like today I certainly feel like I haven’t. But some of the steps we’ve taken towards this include a more focused studio mission and values, so that we have clarity on what we are here to do and how we define a high standard for our studio culture", he said.
Hudson pointed out that quite a few changes have been made behind the scenes and while they may be slow to show, he insists the company has what it takes to return to the winning ways.
So there you have it - Bioware are not bitter, but rather trying to protect their employees, which is actually the sort of news we wouldn't mind hearing more often. You know, as opposed to the mass layoffs, which have been far more common.
You can find the full memo here.