Games News

Bethesda's website bug compromises customer information

Bethesda
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Fallout 76

Website of the most populated Bethesda game, i.e. the customer support, has accidentally shown usernames, contact information and proof of purchases to other players, although the company insists that the exposure window was very brief.

Apparently, the bug caused "some customers" to be able to view support tickets of "a limited number of other customers", which we truly hope isn't a verbal attempt at minimising the damage. Bethesda eventually "took down the website to fix the error".

Bethesda wrote that the error has been fixed the moment it has been discovered, although by now, you can imagine why that statement isn't particularly comforting. And the more history you have with the company, the worse it gets.

According to the official statement, Bethesda's bug didn't show any full credit card numbers or passwords in the process. Nevertheless, the company will notify all those who were affected by it, which is probably for the best.

How the incident came about is anyone's guess at the moment. Bethesda are currently investigating it and have promised "updates as [they] learn more". Let's just hope they don't end up being them 48GB updates.

Obviously, we're not looking at a major breach in the vein of Facebook's but we're sure users don't find it a laughing matter either. To make matters worse, many of them probably submitted their tickets to try and get the canvas bags they paid for but never received.

That being said, this is once again classic Bethesda and many of its faithful players aren't even feigning surprise. Heck, one of the first theories suggested was that the website was probably also made in the Creation engine, which would mean it's actually working way better than intended.

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Needless to say, for all the honourable mentions in the world of video game bugs, gaming bug enthusiasts look at Bethesda with awe - such is their reputation and track record in the bug department. Who knew they'd spread to the rest of the company's services though?

You can find Bethesda's official announcement of the customer support error here.